The Orange County Emergency Services Department has an opening for a Public Safety Telecommunicator. The work involves the responsibility for answering incoming calls through the 9-1-1 emergency communication system for Emergency Medical, Law Enforcement, Fire, Emergency Management, Park Rangers, NC State Highway Patrol, Animal Services, and any other support service that requires emergency response and monitoring and providing critical information during 9-1-1 events and dispatching appropriate emergency response unit(s).
Work is performed under the general supervision of the Public Safety Communications Battalion Chief with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties. Supervision over others is not required of this position. Does related work as required.
Compensation is based on the Orange County Step Plan (below) with a 12.95% increase once released from trainee status. The step plan provides regular salary increases based on length of Orange County service. Applicants with current or prior public safety work experience may be considered for additional compensation based on education, current certifications, and length of service in a public safety communications role.
* This is a safety sensitive position and participation in the Drug and Alcohol Program is required. This position is part of random testing. Background Check is required.
Full Performance of Knowledge, Skills, Abilities
Click the link below for full job specifications including essential functions, knowledge, skills, abilities, and physical requirements.
https://www.governmentjobs.com/careers/orangecountync/classspecs/841043
NOTE: The hiring range is on the job posting NOT the job specification in the link.
MINIMUM QUALIFICATIONS
Possession of a High School Diploma or General Educational Development (GED) equivalency AND one (1) year of telecommunications or dispatch experience; OR
For Trainee status, possession of a High School Diploma or General Educational Development (GED) equivalency AND two (2) years of continuous employment in multi-tasking positions or work experience that includes significant contact with the public.
Must be able to keyboard 30 wpm or better.
A higher degree does not substitute for work experience.
Preferred Qualifications
Telecommunicator experience in an emergency services communications center.
Experience with computer data entry and/or use of advanced telephone system and radio systems.
Emergency Responder experience in law enforcement, Emergency Medical Services, or fire services.
SPECIAL REQUIREMENT
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
All offers of employment are conditional upon successful clearance of pre-employment drug testing, vision/hearing screening, background check and a psychological examination. Employment cannot commence until the employee has been cleared.
Applicants must be a U.S. Citizen and must be at least 18 years of age (NCAC 10B.0300).
No felony convictions (NCAC 18A.0401).
No single Class B misdemeanor conviction within ten (10) years of application. No two (2) or more Class B misdemeanor convictions regardless of date of conviction (NCAC 18A.0401). List of Class B Misdemeanors (Download PDF reader)
Required participation in the County’s Drug and Alcohol Screening program.
For Trainee Status, must be able to obtain the following certifications/certificates within one (1) year of hire:
Division of Criminal Information (DCI)
FEMA Independent Study Courses: IS-100.b, IS-200.b, IS-700.a, IS-800.b
North Carolina Sheriffs’ Education and Training Standards Telecommunicator OR International Academy of Emergency Dispatch (IAED) Emergency Telecommunicator (ETC) Certification
Cardiopulmonary Resuscitation (CPR)
IAED Emergency Medical Dispatch (EMD)
IAED Emergency Fire Dispatch (EFD)
IAED Emergency Police Dispatch (EPD)
Additional trainings as required.
This classification requires shift work, with day shift from 6:30 am to 6:45 pm, night shift from 6:30 pm to 6:45 am, and other possible shift patterns of varying hours. An employee in this class must be willing to work any shift assignment along with any assigned mandatory overtime, on-call duty, holidays, and weekends.
Orange County is an Equal Opportunity and Affirmative Action Employer
Certification Level: Non-Credentialed
County: Orange
Closing Date (if any): 12/03/2024
