General Definition of Work FLSA Status: Non-Exempt
Performs difficult skilled technical and administrative work supervising the 911 communication center operations, maintaining telecommunications equipment, performing quality assurance, preparing and maintaining a variety of records and reports, and related work as apparent or assigned. Work involves setting policies and goals under the direction of the Emergency Services Director. Divisional supervision is exercised over all personnel within the division.
Essential Functions
• Implements, coordinates and maintains operations of the 9-1-1 communications center.
• Coordinates hiring, supervises, trains and inspects the work of staff; evaluates staff performance; develops staff schedules and ensures adequate coverage in the communications center; reviews time sheets and make corrections as necessary.
• Maintains the Computer Aided Dispatch (CAD) and telephone systems; performs updates as necessary.
• Reviews all 911 dispatch call types for quality assurance.
• Investigates complaints or problems; reports issues to the Emergency Services Director.
• Serves as Terminal Agency Coordinator for Division of Criminal Information through the North Carolina State Bureau of Investigation.
• Maintains various spreadsheets and files.
• Locates, prints or records appropriate calls or reports for requesting agencies and departments to be used as evidence and for training purposes.
• Assists with coordinating communication between department staff and outside service providers.
• Coordinates and schedules training and certification for staff; serves as the certified training officer of new employees.
• Prepares reports and audio recordings and appears in court as a representative of the 9-1-1 center.
• Attends and represents the department at various meetings.
• Maintains certifications and skills to function as a 911 Telecommunicator.
• Serves as HIPAA compliance officer for the Department of Emergency Services.
• Assists the Director with emergency management duties.
• Abides by, enforces and participates in the implementation and ongoing oversight of Randolph County Government safety standards and regulations.
Knowledge, Skills and Abilities:
Thorough knowledge of the methods and procedures of operating the communications system; thorough knowledge of federal and state regulations governing transmission by radio and teletype; thorough knowledge of the geography of the County and surrounding area; ability to plan and supervise the work of others; ability to operate all communications equipment; ability to type at a reasonable rate of speed; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to compute rates, ratios and percentages; ability to maintain required certifications; ability to respond to work during emergency situations or inclement weather; ability to understand and apply governmental accounting practices in maintenance of financial records; ability to speak distinctly; ability to deal courteously with the public under stressful conditions; ability to establish and maintain effective working relationships with service providers, associates and the general public.
Education and Experience:
High school diploma or GED and three to five years experience working as a 911 dispatcher with increasing responsibilities, emergency management, or equivalent combination of education and experience.
Special Requirements
• Emergency Medical Dispatch (EMD) certification.
• Local credentialing/re-credentialing.
• CPR/First Aid certification.
• Division of Criminal Information (DCI) Certification.
• Training officer certification.
• Association for Public Safety Communications Officials (APCO) Certified Training Officer.
• Emergency dispatch quality assurance training.
Certification Level: Other Credentialed
County: Randolph
Closing Date (if any): 03/28/2025
